FAQ Answers

Answers to Frequently Asked Questions:

 

Where is HF Coors dinnerware made?

HF Coors dinnerware is made 100% in Tucson, Arizona USA

As a matter of fact, our entire operation, from our CEO’s office to our factory, is located under roof…so we know exactly what goes on with our manufacturing and what materials are used to create your dinnerware.


Is HF Coors dinnerware lead-free and cadmium-free?

All of HF Coors ceramic pieces are lead-free.  We do not put lead in any of our clay or glazes.  Our ceramic pieces pass CA Prop 65 as well as FDA standards.  

Most colors, including white, are cadmium-free.

The glaze colors orange and red cannot be made without cadmium.  But the safety of our dinnerware is of utmost importance to us.  Therefore, HF Coors only uses what is called “incapsulated cadmium”.  The cadmium is incapsulated in non-toxic  Zircon  crystals rendering the cadmium  impossible to leach out of the crystals.

Again, our ceramic pieces (even any pieces with orange or red glaze) have always passed CA Prop 65 and FDA standards.  And we actually surpass those standards as our test results show “none detected”, whatsoever, for lead and cadmium.

 

What are additional benefits of HF Coors dinnerware?


• Vitrified ceramic

• Will not absorb moisture or odors

• Broiler Safe, Oven Safe, Microwave Safe

• Dishwasher Safe, Freezer Safe

• Highly resistant to staining, cracking or crazing

• Two year guarantee against chipping under normal use


How do I care for my HF Coors dinnerware?

HF Coors dinnerware is known for its durability and longevity of use as well as its beauty.

  • Following these few simple guidelines will help keep your ware at its best:
  • Rubbing an unglazed “foot” against a glazed surface can cause surface scratches
  • Stack with care
  • You may want to insert a paper towel between items when nesting.
  • Do NOT use on a stove top burner
  • Avoid impact. Handle with care
  • Silverware marks all ceramic surfaces; the more you use your dishes, the more likely it is that you shall see grey “metal marks” on its surface.  Do NOT use bleach to remove metal marks, as bleach will often leave a chalky look on your dinnerware.  Scrubbing only with a scouring pad can wear down a glaze surface, thus making it more difficult to clean and easier to receive metal marks in the future.

THE ANSWER to remove metal marks:  We recommend a safe, reusable product called ChinaMate®.  When kept filtered, the cleaner will last indefinitely, saving you money and time.  
Soaking dinnerware in ChinaMate® and rubbing with a Scotch-Brite™ pad effectively removes metal marks without compromising the look or surface quality of your dinnerware.
ChinaMate® can be purchased through HF Coors website or, in larger volumes, through www.silvermatecompany.com


What types of payment do you accept?

We accept Visa, Mastercard, Discover and Paypal.


Do you gift wrap?

Gift wrapping is not currently available. However, we will be glad to enclose a gift card with your purchase.


Do you share my personal information?

No. All personal information is only used by HF Coors. We never share, sell or distribute any of your personal information.


Does HF Coors use secure credit card processing methods?

Yes. All online transactions at hfcoorsdinnerware.com are processed using industry-standard SSL encryption. When you enter your credit-card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. Your online credit-card transactions with HFCoorsDinnerware.com are as safe as if you were purchasing with a credit card in a store or restaurant. If, however, you prefer to place your order over the telephone, you may call us toll-free 1-800-782-6677, and we will be happy to handle your purchase personally.  We do not keep credit card #’s.


What if I change my mind and would like to return the dinnerware?

You may return your dinnerware for any reason, within 30 days of receiving it. HF Coors will give you a full refund on the dinnerware (returned in original condition) minus original shipping costs to your location.
You are responsible for any return shipping and packaging costs. If you wish to return an item, please contact us for return instructions. To do so, just call us at 1-800-782-6677 or email us at info@hfcoors.com

Please note:  If you would like to see HF Coors dinnerware before placing your entire order, you may order a sample.  Samples can save time and money during your decision process vs ordering all pieces sight unseen.  
Colors may vary on computer screens.  True color, if a big concern, is best determined by ordering a sample.  
Please call with inquiries, as we will be glad to assist you and answer any questions.


Does HF Coors have a store I can visit?  Can I tour the factory?

Yes, absolutely! We invite you to visit HF Coors Factory Store in Tucson, Arizona. We are open 7 days a week, Monday thru Saturday 9-5 and Sunday 12-4.

With advance notice, we can also provide you with a factory tour. You may bring 5-15 visitors, ages 6 and up. Tours are scheduled on Tuesdays only. Please call and make reservations at least two weeks ahead of time. Tours are popular and book up quickly. 800-782-6677

Cost of Factory Tour: $10 per person (Minimum 5 people)
Shoe Requirement:  Closed toe shoes with “non-skid” soles are required to be eligible to enter HF Coors factory.

We are located at 1600 South Cherrybell Stravenue, just across the street from the main Tucson Post Office, a few blocks from the intersection of Kino Parkway and 22nd Street. If you need more details, please contact us by phone at 1-800-782-6677, or in Tucson at 520-903-1010.


Do you sell wholesale?

We at H.F. Coors love dealing with our customers, commercial or consumer, directly.  However, we also consider wholesale opportunities on an individual basis.  If you are a wholesale buyer, please feel free to call us at 800-782-6677 or email us at info@hfcoors.com