Shipping Questions

How long will it take to receive my new dinnerware?

If the items you’ve ordered are in stock, they will leave our factory within three business days after the date you’ve placed your order. Our standard shipping method is Fed Ex Ground which takes approximately 3-7 business travel days to arrive at your destination. Extra time and shipping fees may apply for shipments to Hawaii and Alaska.

As of 2017, due to a sharp increase in sales & demand, many pieces are selling out of stock quickly.  Thus, they are being made especially for you when you place your order. There’s nothing like receiving homemade dinnerware “fresh out of the ‘oven’ “.
Current production times vary and may take several weeks.
HF Coors will email a detailed Sales Order confirmation to you including an estimated ship date for your particular order.
When paying by credit card, your card will be charged 50% of your Order $ total at the time you place your order.  The remaining 50% will not be charged until your order is ready to ship.

Once your order has shipped, HF Coors will notify you with the tracking information. Therefore, it is very important that you give us an accurate email address and phone number when you place your order so that we can keep in contact with you.

Expedited methods of shipping may be available at additional costs. Please see “Calculate Shipping” on the Shopping Checkout page.

 

What are my shipping carrier options?

Our standard carrier is Fed Ex. We can also ship UPS and USPS Priority Mail (to PO Boxes)

 

What if my order is damaged in shipping?

If your merchandise arrives damaged, please contact us by phone at 1-800-782-6677 or by email. We will make the necessary arrangements to replace the damaged ware.

Please save all packaging materials so the items can be returned to us and, if necessary inspected by the carrier company.

 

Does HF Coors ship outside of the USA?

Yes. Please contact us if you would like to ship to a country other than the USA and we will try to accommodate your needs. Extra time and shipping fees may apply for shipments to Hawaii, Alaska and to other countries.

 

 

What if I change my mind and would like to return the dinnerware?

You may return your dinnerware for any reason, within 30 days of receiving it. HF Coors will give you a full refund on the dinnerware (returned in original condition) minus original shipping costs to your location.

You are responsible for any return shipping and packaging costs. If you wish to return an item, please contact us for return instructions. To do so, just call us at 1-800-782-6677 or email us at info@hfcoors.com

Please note: If you would like to see HF Coors dinnerware before placing your entire order, you may order a sample. Samples are available at minimal cost and can save time and money during your decision process vs. ordering all pieces sight unseen.Colors may vary on computer screens. True color, if a big concern, is best determined by ordering a sample.

 

Please call with inquiries, as we will be glad to assist you and answer any questions.